Upstryve Inc. (known as, “Upstryve”) are committed to respecting and protecting the privacy of those from whom they collect personal information.
This policy establishes and communicates the key principles Upstryve follows in protecting the personal information that it collects. Please note that some privacy rights and obligations may differ in certain locations based on local law, in which case Upstryve will comply with the local legal requirements.
Data Subject is any individual about whom Upstryve holds personal data.
Personal data is any information that allows an individual to be identified directly or indirectly (e.g., name, date of birth, title, address, telephone number and email address).
Sensitive personal data is that which, in cases of misuse, may cause unlawful or arbitrary discrimination or other serious risk to a data subject (e.g., racial or ethnic origin, nationality, political opinion, religious and philosophical beliefs, and physical or mental health conditions).
Collectively, personal data and sensitive personal data are referred to as “personal information.”
Collecting and Processing Personal Information
Upstryve collects and processes personal information that is necessary for legitimate business purposes, which will be disclosed to the data subject at the time of collection. Upstryve will use and process this information only for the purposes for which it was collected, retaining the personal information only for so long as is required for the specific purpose for which the information was collected.
Upstryve will not collect sensitive personal data except when permitted or required to do so by law, and will do so only for legitimate business purposes. If in any other instance a need arises to collect sensitive personal data, Upstryve will do so only with the data subject’s express consent, which can be withdrawn at any time.
Upstryve will not sell, disclose or rent personal information for direct marketing purposes.
In limited circumstances, Upstryve may disclose personal information to a third party who is providing a service to Upstryve. Upstryve will only disclose personal information if the third party has provided satisfactory assurances to Upstryve of its ability to provide appropriate and sufficient data privacy and security safeguards to protect the personal information from unauthorized disclosure, use or loss. Where Upstryve learns that a third party is using or disclosing personal information in a manner contrary to this policy, Upstryve will take reasonable steps to discontinue such use or disclosure.
Disclosures to third parties will be only for the purposes described in this policy, for a compatible purpose, or for a purpose authorized by the data subject.
Security of Personal Information
Upstryve has organizational, physical, administrative and technical measures in place to protect the personal information the company collects and maintains. Upstryve monitors to ensure that its information security program is operating in a manner to reasonably protect the personal information it collects and processes and upgrades information safeguards as necessary to limit risks of unauthorized disclosure or use.
Only authorized colleagues with a valid, work-related need may access a data subject’s personal information. In the event of a data breach, Upstryve will issue breach notifications as may be required under applicable law.
Tutoring Cancellation/Refund Policy
If you believe you were erroneously charged or overcharged for a lesson or cancellation, the first step to getting a refund would be to reach out to the tutor who submitted the lesson or cancellation fee. Upstryve has the ability to edit or void lessons from our end.
If we void the charge, please let us know by emailing firstname.lastname@example.org, and we will process the refund back to your method of payment.
If you are unable to get in touch with your tutor or if they are unwilling to adjust their lesson or cancellation fee submission, please let us know. We review situations to help protect students in the event that an inaccurate charge is submitted.
Books and Courses Return / Refund Policy
All sales are final. Please confirm the items that you require prior to making your purchase.
All items are non-returnable unless authorized and approved by a supervisor. A 20% restocking fee will be assessed on all returns that have been authorized and approved by a supervisor.
A copy of the invoice listing the returned items must be enclosed with your return shipment. You must also send us any physical material you received as part of the purchase and destroy all copies that may have been made or stored in any place. Shipping charges are non-reimbursable. We are unable to accept a credit card draft as a sales receipt.
We are unable to accept any returns on:
- All sale books
- All directories
- All codes and technical standards
- All society/association documents
- All study guides including EIT/FE/PE review texts and solution guides
- Shrink-wrapped items that have been opened
- Software or books with disk packages that have been opened
- Items that have been specially ordered
- online courses
To request a refund, or if you have any concerns with our product please email email@example.com or call us at 877-938-1888. We will send you an email to notify you if your refund has been approved by a supervisor.
Contact information is as follows: